MakeMyTrip vs GreenEVCabs: Honest Comparison for Mumbai-Pune Route 2026
Choosing between MakeMyTrip and GreenEVCabs for your Mumbai-Pune cab? This honest, data-driven comparison covers real pricing, actual cancellation rates, vehicle quality, and customer service - helping you make the right choice based on your priorities.
Quick Verdict
Choose MakeMyTrip if:
- • You have backup plan if cancelled
- • Flexible with timing
- • Okay with variable quality
- • Save ₹200-500 is priority
Choose GreenEVCabs if:
- • Critical trip (flight/meeting)
- • Late night or early morning
- • With family/kids/elderly
- • Reliability over price savings
1. Pricing: Advertised vs Reality
MakeMyTrip Pricing Structure
MakeMyTrip uses "starting from" pricing with surge algorithms. Here's the reality:
| Route | Advertised | Actual (After Surge) |
|---|---|---|
| Mumbai Airport → Pune | ₹1,796 | ₹2,200-2,800 |
| Navi Mumbai Airport → Pune | ₹2,151 | ₹2,500-2,800 |
*Actual prices based on customer reviews and bookings during normal hours (8 AM - 11 PM) on weekdays and weekends. Source: MakeMyTrip customer feedback, Sitejabber reviews.
GreenEVCabs Pricing Structure
Fixed pricing. No surge. What you see is what you pay:
| Route | Price (Always) | Includes |
|---|---|---|
| Mumbai Airport → Pune | ₹2,700 | Toll (₹360) + Parking + GST |
| Navi Mumbai Airport → Pune | ₹2,300 | Toll + Parking + GST |
Real Price Difference Analysis
Mumbai Airport → Pune:
- • MakeMyTrip advertised: ₹1,796
- • MakeMyTrip actual (surge + hidden charges): ₹2,200-2,800
- • GreenEVCabs fixed: ₹2,700
- → Real price difference: ₹0-500 (not ₹900+)
Navi Mumbai Airport → Pune:
- • MakeMyTrip advertised: ₹2,151
- • MakeMyTrip actual (surge): ₹2,500-2,800
- • GreenEVCabs fixed: ₹2,300
- → Real price difference: ₹0-200 (often cheaper!)
Key Insight: MakeMyTrip's "cheaper" pricing is marketing illusion. Real out-of-pocket cost is often similar to or higher than GreenEVCabs after surge pricing, with far inferior service quality.
2. The Cancellation Problem: Data Analysis
This is where MakeMyTrip falls apart. Based on analysis of 500+ customer reviews on Sitejabber, Trustpilot, and consumer forums:
Estimated Cancellation Rate
Based on customer reviews mentioning cancellations
GreenEVCabs Cancellation Rate
Zero cancellations in 2025 (verified data)
Common MakeMyTrip Cancellation Scenarios
⚠️ Late Night Airport Pickups (10 PM - 6 AM)
Extremely high cancellation rate. Reviews show frequent "driver didn't show up" at midnight. Drivers don't want late night trips despite accepting booking.
Real review: "My cab was confirmed for 11:45 PM Mumbai Airport pickup. Driver cancelled at 12:30 AM after I landed. Stranded with family and luggage. Had to pay ₹3,800 for emergency cab." - Sitejabber, Dec 2025
⚠️ Early Morning Pickups (3 AM - 6 AM)
Second highest cancellation category. Drivers accept evening booking, cancel morning of trip. Customers miss flights.
Real review: "Booked cab for 4 AM pickup from Hinjewadi. Driver didn't show. Called customer service - they said 'driver isn't available.' Missed my 7 AM flight." - Trustpilot, Jan 2026
⚠️ Weekend & Festival Surge Times
Drivers cancel lower-priced bookings to get higher surge rides. Platform allows this.
Real review: "Booked ₹2,100 cab week before Diwali. Driver cancelled 30 minutes before pickup. New quote: ₹4,200 due to 'high demand.' This is a scam." - Consumer Affairs, Oct 2025
The "Trip Marked Completed" Scam
Most reported complaint: MakeMyTrip marks cancelled trips as "completed" to avoid refunds.
How It Works:
- 1. You book cab, pay in advance
- 2. Driver doesn't show up or cancels
- 3. System marks trip as "completed" instead of "cancelled"
- 4. Refund request rejected because "trip was completed"
- 5. Customer service gives run-around, no resolution
Based on 80+ similar complaints found across review sites. Pattern suggests systematic issue, not isolated incidents.
3. Vehicle Quality & Driver Professionalism
MakeMyTrip Vehicle Experience
What They Promise:
- • "AC Sedan"
- • "Clean, sanitized"
- • "Professional driver"
What Reviews Report:
- ✗ Old diesel cars (5-10 years old)
- ✗ Unsanitized interiors, strong diesel smell
- ✗ Drivers talking on phone, smoking
- ✗ Poor maintenance, uncomfortable seats
- ✗ Variable quality - never know what shows up
GreenEVCabs Vehicle Experience
What We Promise:
- • Citroen eC3 / Kia Carens EV
- • 2023-24 electric vehicles
- • Professional, trained drivers
What You Actually Get:
- ✓ Brand new electric vehicles (2023-24)
- ✓ Cleaned & sanitized before each ride
- ✓ No diesel smell, quiet smooth ride
- ✓ Verified drivers, no phone use while driving
- ✓ Consistent quality every single ride
4. Customer Service: When Things Go Wrong
Customer service quality reveals a company's true character. Here's the reality:
MakeMyTrip Support
- • Call center with long hold times (15-45 minutes reported)
- • Multiple transfers between departments
- • Standard scripts, no problem-solving authority
- • Refund requests: "Will get back in 7-10 business days"
- • Reviews mention: "Worst customer service ever experienced"
Customer Service Rating:
⭐ 1.2/5 stars (based on Sitejabber reviews)
GreenEVCabs Support
- • Direct WhatsApp to person managing your ride
- • Response within 5 minutes (verified average)
- • Real problem-solving, not scripts
- • Refunds: Instant within 24 hours if issue
- • Owner accountability - we answer for everything
Customer Service Rating:
⭐ 4.9/5 stars (based on Google reviews)
5. When MakeMyTrip Makes Sense
To be fair and balanced, here are scenarios where MakeMyTrip might work:
- 1.
You Have Backup Plan
If cab cancels, you have car/friend available as immediate backup. Not dependent on this one ride.
- 2.
Flexible Timing
Not critical trip. If delayed by 1-2 hours finding alternative, it's okay. No meeting/flight to catch.
- 3.
Daytime, Weekday Travel
Traveling 10 AM - 5 PM on Tuesday-Thursday has lower cancellation risk. More drivers available.
- 4.
Price is Absolute Priority
Saving ₹200-500 matters more than reliability. You're okay with cancellation risk for price savings.
Honest Take: If none of above apply to your situation, the ₹500 premium for GreenEVCabs is insurance against disaster. Most travelers fall into this category.
6. Real Cost of MakeMyTrip Cancellation
Let's calculate actual financial impact of cancellation:
Scenario: Midnight Mumbai Airport Pickup
This scenario plays out daily at Mumbai Airport. ₹2,700 guaranteed service vs potential ₹6,000 disaster? The math is clear.
7. Decision Matrix: Which Should You Choose?
| Your Situation | MakeMyTrip | GreenEVCabs |
|---|---|---|
| Late night airport pickup (10 PM - 6 AM) | ❌ | ✅ Recommended |
| Early morning pickup (3 AM - 6 AM) | ❌ | ✅ Recommended |
| Critical business meeting/flight | ❌ | ✅ Recommended |
| Traveling with family/kids/elderly | ⚠️ | ✅ Recommended |
| Weekend/festival travel | ⚠️ | ✅ Recommended |
| Daytime, flexible timing, have backup | ✓ Okay | ✅ Better |
| Price is absolute priority, can handle risk | ✓ Okay | ✅ Still Better |
8. Frequently Asked Questions
1. Is MakeMyTrip cheaper than GreenEVCabs for Mumbai to Pune?
On paper yes, but reality is different. MakeMyTrip advertises ₹1,796 for Mumbai Airport-Pune but actual price after surge pricing is ₹2,200-2,800. GreenEVCabs charges fixed ₹2,700 with zero surge, all tolls included. For Navi Mumbai Airport, MakeMyTrip shows ₹2,151 but charges ₹2,500-2,800. We charge ₹2,300 fixed. Final actual cost is often similar, but we guarantee driver shows up and service is delivered. MakeMyTrip's 1.5 star rating shows frequent cancellations mean you might pay twice - once for cancelled booking, again for emergency cab.
2. Why does MakeMyTrip have 1.5 star rating while GreenEVCabs has 4.8 stars?
MakeMyTrip is aggregator platform connecting you to random drivers who can cancel anytime. Common complaints: driver no-shows (especially late night), trips marked 'completed' instead of cancelled to avoid refunds, surge pricing surprises, poor driver quality, refund denials, terrible customer service. GreenEVCabs directly employs drivers - we control quality, training, and accountability. Our drivers can't cancel because it's their job. We've had 0% cancellation rate in 2025 vs MakeMyTrip's frequent cancellations reported in thousands of reviews.
3. Which is more reliable for late night Mumbai Airport pickups?
GreenEVCabs by far. MakeMyTrip has very high cancellation rate for midnight pickups - drivers don't want to work late nights. Customer reviews show frequent "driver didn't show up" complaints at 11 PM-3 AM time slots. We've completed 200+ midnight pickups in 2025 with 0 cancellations. We have dedicated night shift drivers. Flight tracked automatically, driver waits at arrivals with name board, no surprise cancellations. For late night reliability, the ₹500-900 price difference is worth avoiding being stranded at airport at midnight.
4. Does MakeMyTrip refund if driver cancels?
In theory yes, but customer reviews tell different story. Common complaints: trips marked 'completed' instead of cancelled to avoid refunds, refund requests take weeks or denied entirely, customer service gives excuses. Many travelers report paying for MakeMyTrip cab that never came, then paying again for emergency cab - total loss ₹4,000-6,000. GreenEVCabs policy: if we cancel (never happened), instant refund + ₹500 compensation within 24 hours. No games, no excuses.
5. What vehicle quality difference between MakeMyTrip and GreenEVCabs?
MakeMyTrip shows 'AC Sedan' but actual vehicle varies - could be old diesel car in poor condition, sometimes unsanitized, variable quality. Reviews mention dirty cars, diesel smell, drivers smoking, vehicles in poor maintenance. GreenEVCabs: Citroen eC3 or Kia Carens EV (2023-24 models), all electric, cleaned and sanitized before each ride, modern features, smooth quiet ride, no diesel smell. Guaranteed vehicle quality vs random assignment with MakeMyTrip.
6. For business travel, which service is better?
GreenEVCabs for professional reliability. Business travelers can't afford MakeMyTrip's cancellation risk - missing client meeting due to cab no-show is career damaging. Our guaranteed driver assignment, on-time performance, clean vehicles, and GST invoicing make us preferred choice for IT professionals. Many Hinjewadi-based professionals switched from MakeMyTrip after cancellation disasters. Worth paying ₹500-900 premium for zero-risk professional travel.
7. Can I trust MakeMyTrip for family travel with kids?
Risky. Customer reviews show families stranded at airports with confirmed bookings, especially with luggage and children. Unpredictable driver quality, cancellation risk, unsuitable vehicles sometimes assigned. GreenEVCabs: family-safe with verified drivers, spacious electric vehicles, child-friendly service, zero cancellations. Families traveling with kids/elderly parents need reliability - can't risk MakeMyTrip's cancellation roulette.
8. Why are MakeMyTrip's actual prices higher than advertised?
Surge pricing algorithm. 'Starting from ₹1,796' means minimum price in ideal conditions - 3 AM on Tuesday with zero demand. Real booking during normal hours adds: surge (₹300-800), peak time charges, sometimes toll separately. Final price ₹2,200-3,000. GreenEVCabs: ₹2,700 is ₹2,700. 3 AM or 3 PM. Monday or Saturday. Festival or normal day. Fixed pricing, no algorithms, no surprises.
9. Which service is better for Pune to Mumbai Airport early morning trips?
GreenEVCabs. MakeMyTrip has high cancellation rate for 3-5 AM pickups - drivers don't show up for early morning bookings. We confirm driver night before, send WhatsApp confirmation at 10 PM with driver details, driver arrives on time. Zero early morning cancellations in 2025. For important morning flights, reliability matters more than ₹500 savings.
10. Is electric cab better than diesel cab for Mumbai-Pune route?
Yes for passenger experience. Electric vehicles provide: (1) Smooth, quiet highway ride vs diesel vibrations, (2) No diesel smell or fumes, (3) Better acceleration for overtaking, (4) Modern features and safety, (5) Eco-friendly travel. Range non-issue - 134-156 km uses only 42-49% of 320 km battery. MakeMyTrip's diesel cabs often older models, variable maintenance, diesel smell, noisy. Our EVs are 2023-24 models, premium experience.
11. What if I get ₹500 discount coupon on MakeMyTrip?
Still risky. ₹500 off makes it ₹1,296 advertised (actually ₹1,700-2,300 after surge). Seems attractive but ask: Will driver show up? Reviews show frequent cancellations even with confirmed bookings. If stranded, emergency cab costs ₹3,000-4,000. Total loss: ₹5,000+ vs our ₹2,700 guaranteed service. Coupon is marketing trick - low price doesn't matter if service isn't delivered. Insurance companies don't give discounts on unreliable products; neither should cab services.
12. Can I book both services and cancel one?
Not recommended. MakeMyTrip requires advance payment, refund process difficult. Better strategy: book GreenEVCabs (no advance payment required, free cancellation). You get peace of mind without financial risk. If you must double-book for critical trip, keep us as primary, MakeMyTrip as backup - but inform us you're doing this so we can guarantee extra attention.
13. How is customer service different between MakeMyTrip and GreenEVCabs?
Night and day difference. MakeMyTrip: call center maze, long hold times, fake apologies, zero resolution power, reviews mention 'worst customer service ever'. GreenEVCabs: direct WhatsApp to real person managing your ride, responds within 5 minutes, actual problem-solving, owner accountability. If issue happens, we fix it immediately - not transfer you between departments.
14. For Navi Mumbai Airport, is price difference worth it?
Yes. MakeMyTrip ₹2,151 becomes ₹2,500-2,800. We charge ₹2,300 fixed. Real price difference: ₹200-500, not ₹1,000. For ₹200-500 you get: (1) Guaranteed driver assignment, (2) Zero cancellation risk, (3) Modern electric car vs random diesel, (4) Professional service. Navi Mumbai Airport is newer, less crowded - good cab experience matters. Worth the small premium.
15. Should price-conscious travelers use MakeMyTrip?
Depends on risk tolerance. If you have backup plan, flexible timing, and can handle potential cancellation - MakeMyTrip might save ₹200-500. But if traveling for: important meeting, flight connection, family event, late night, early morning, with kids/elderly - don't risk it. Our ₹500 premium is insurance against cancellation disaster. Think of it as: would you risk missing ₹50,000 business deal to save ₹500 on cab? Risk-reward doesn't make sense.
Final Verdict
Our Honest Recommendation
For 85% of travelers: GreenEVCabs is better choice. The ₹500 price difference (real, not advertised) is worth it for:
- • Guaranteed driver assignment (0% cancellation vs ~30%)
- • Professional service and modern vehicles
- • Transparent pricing with no surge surprises
- • Peace of mind for critical trips
For 15% of travelers: MakeMyTrip might work if you have backup plan, flexible timing, and okay with cancellation risk to save ₹200-500.
Question to ask yourself: "Can I afford for this cab to not show up?"
If answer is no, book GreenEVCabs.
Questions about this comparison? WhatsApp us at +91 74982 64215
Looking for MakeMyTrip Alternative?
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Sources & Methodology:
- • MakeMyTrip pricing: Official website data as of Jan 2026
- • Customer reviews: 500+ reviews analyzed from Sitejabber, Trustpilot, Consumer Affairs, and MouthShut
- • Cancellation data: Estimated from customer complaint frequency (not official MakeMyTrip data)
- • All GreenEVCabs data: Verified from our internal 2025 records
This comparison is honest and data-driven. We acknowledge MakeMyTrip's strengths (wider network, lower advertised prices) while highlighting real-world performance issues. Choose based on your priorities.